Dedicated · Full-time · No lock-in
Hire Virtual Administrative Assistant from AUD8/hr
A dedicated assistant working your hours, in your tools — inbox, calendar, data entry, CRM and reporting. Managed by Kredence, so you skip recruitment, payroll and super. Two-week trial before you pay.
What is admin actually costing you?
Move the sliders. The maths updates as you go.
Based on 48 working weeks and Kredence's Beginner rate of AUD8/hr. Your own hourly value is what you'd earn or bill in that hour — adjust it to whatever is true for you.
No lock-in
contract
Free replacement if the fit is wrong
160 hrs/month dedicated, not shared
Sydney office, Concord NSW
AUD8/hr, next to what admin really costs in Australia
A salary is about two-thirds of what an admin hire actually costs you. With superannuation now at 12%, the gap has widened again. Here is the fully loaded comparison.
| One full-time administrative assistant | In-house hire | Australian freelance VA | Kredence Beginner |
|---|---|---|---|
| Salary or fees | $65,000 – $75,000 | $35 – $65/hr | $14,400/yr |
| Superannuation at 12% | $7,800 – $9,000 | n/a | Included |
| Leave, payroll tax, workers comp | $9,000 – $13,000 | n/a | Included |
| Desk, equipment, software seats | $5,000 – $9,000 | n/a | One-off equipment fee |
| Recruitment and replacement risk | $4,000 – $8,000 | You carry it | Included |
| Guaranteed hours | 38 hrs/week | Whatever they sell you | 160 hrs/month |
| Fully loaded, per year | $90,000 – $110,000 | $33,600 – $62,400 | $14,400 |
| Effective hourly rate | ~$47 – $57 | $35 – $65 | AUD8 |
Five jobs that leave your desk in week one
Not a list of thirty tasks. These are the clusters our clients hand over first, because the output is visible immediately and you can check it without managing it.
01
Inbox & calendar
- Triage, label and draft replies for your approval
- Meeting scheduling across time zones
- Follow-up chasing so nothing goes cold
- Travel booking and itineraries
02
Data & CRM
- Lead and contact entry, deduplication, enrichment
- Pipeline hygiene and stage updates
- Spreadsheet building and maintenance
- Database clean-ups nobody ever gets to
03
Documents & reporting
- Proposals, quotes and templates formatted properly
- Weekly and monthly reporting packs
- Proofreading and version control
- Presentation build from your rough notes
04
Expenses & invoicing
- Receipt capture and expense coding
- Invoice raising and delivery
- Debtor follow-up on a set cadence
- Supplier bill entry into Xero or MYOB
05
Client & team coordination
- Client onboarding packs and welcome sequences
- First-response enquiry handling
- Project board upkeep in Asana, Trello or Monday
- Meeting notes and action tracking
→
Something else entirely?
Tell us the three tasks you most want to stop doing. If a VA is the wrong answer, we’ll say so on the call.
Assistants available this month
Real people with real availability, not a stock photo of a headset. Browse who is free, see their skills and hours, then meet them on a call before you commit to anything.
Nouman Tariq
Finance & Accounting 40 hrs/week
Experienced finance and operations professional with over 10 years of experience across KPMG, EY, and Northern Trust, with expertise in audit support, fund accounting, financial operations, client coordination, and compliance reporting. Currently working as a Senior Audit Associate at KPMG, managing a team and coordinating with onshore teams, vendors, clients, and stakeholders to ensure timely and accurate delivery of engagements. Skilled in reconciliation, invoice processing, financial reporting, vendor management, process improvement, and handling client queries. Proficient in MS Excel, MS Office, Bloomberg, and financial applications, with a proven track record of delivering quality work, supporting teams, and maintaining strong client relationships.
Yesrub Phamboo
Accounting & Bookeeping 40 hrs/week
Yesrub is an experienced professional with over 9 years of expertise in accounts, bookkeeping, sales, business development, and client relationship management. She has a background in financial record management, team leadership, and customer service, with experience across insurance, finance, and accounting sectors.
Basit Fayaz
Business Development & Sales 40 hrs/week
Business Development and Sales professional with experience in B2B sales, client acquisition, lead generation, partnerships, and travel operations. Currently working as a Business Development Associate, focused on identifying new business opportunities, building client relationships, and supporting revenue growth. Previously worked in sales and operations within the travel industry, developing strong skills in customer engagement, negotiation, and personalized solution delivery. Holds an Integrated MBA in Finance and HR, with additional experience in financial analysis, banking operations, KYC, loan processing, and financial statement analysis.
Minha Nazir
Customer Support 40 hrs/week
HR and customer service professional with experience across Learning & Development, HR operations, customer relationship management, and client support. Gained hands-on HR experience during an internship at Radisson Collection Hotel & Spa, supporting onboarding, employee documentation, induction, attendance, compliance, employee engagement, and training initiatives. Also brings strong customer-facing experience from Tech Mahindra, Unceased Global Apex, and Synergy Music, with proven skills in communication, relationship management, problem-solving, and handling high-volume operations.
Zainab un Nisa
Admin & AI Trainer 40 hrs/week
AI Trainer and Localization Specialist with a background in quality assurance, data annotation, translation, and operational management. Experienced in leading teams, improving processes, and delivering high-quality AI and linguistic outputs
Already fluent in your stack
We screen for verified hands-on use, not a line on a CV. Tell us what you run and we will match against it or tell you plainly that we’d be training on your time.
Email & calendar
- Microsoft 365
- Google Workspace
- Outlook
- Calendly
CRM & sales
- HubSpot
- Salesforce
- Pipedrive
- Zoho
Projects & comms
- Asana
- Trello
- Monday
- ClickUp
- Slack
- Teams
Finance & docs
- Xero
- MYOB
- QuickBooks
- DocuSign
- Canva
From call to working in your business
You meet every candidate. The trial runs before invoicing starts, so the first exit costs you nothing.
- 1
Day 1
Twenty-minute scoping call
The three tasks you most want gone, the tools you run, and the hours you need covered. No pitch deck.
- 2
Days 2–10
Shortlist and interview
Three matched profiles with a work sample. You interview them yourself and pick the one you want.
- 3
Days 10–14
Onboarding
Confidentiality agreement signed, system access configured, and a written first-30-days task plan agreed with you.
- 4
Weeks 3–4
Two-week free trial
Real work on your real tasks before a single invoice. Not right? Free replacement, or walk away.
Transparent pricing, local comparison included
Every plan is 160 hours a month with one dedicated assistant — never a shared pool. Ex GST. One-off equipment fee depends on the kit you choose.
In-house hire
Shown for comparison
$7,500
per month, fully loaded
≈ $47/hour
- You run recruitment
- You pay super at 12%
- You fund leave and equipment
- You carry replacement risk
Beginner
0–2 years experience
$1,200
per month
AUD8/hour
- Dedicated assistant, 160 hrs
- Your timezone, your hours
- Customer success manager
- Free replacement
- Most popular
Intermediate
2–4 years experience
$1,600
per month
AUD10/hour
- Everything in Beginner
- Quality control and supervision
- Owns a workflow end to end
- Works with less direction
Expert
5+ years experience
$2,000
per month
AUD12.50/hour
- Everything in Intermediate
- Executive assistant level
- Priority support
- Reporting and analytics
Testimonial
What clients say after six months
Named, with the industry, the city and one number. An anonymous five-star carousel persuades nobody.
We have had a highly positive experience working with Kredence and their Virtual Assistant team. The quality of candidates provided, the level of support throughout the engagement, and the responsiveness of the Kredence team have consistently exceeded our expectations.
Our Virtual Assistants have become a valuable extension of our business, demonstrating professionalism, reliability, initiative, and a genuine commitment to supporting our operational goals. The onboarding process was seamless, and Kredence took the time to understand our requirements, ensuring a strong fit from the outset.
What sets Kredence apart is their ongoing support and partnership approach. The team is proactive, responsive, and genuinely invested in the success of both their clients and their Virtual Assistants. Their communication is excellent, and any requests or issues are handled promptly and professionally.
Charbel Zoghaib, Legal Operations Manager
onelaw.com.au
Over the nearly two years that Duha Baba supported Time & People through Kredence Global, she proved to be an exceptionally diligent, reliable, and thorough team member.
Duha consistently completed every task assigned to her with impressive accuracy, high accountability, and great attention to detail within our implementation and onboarding operations. Saleha and the team at Kredence Global provided us with a seamless staffing experience and a truly high-performing professional.
We are deeply grateful for Duha’s hard work and dedication, and we highly recommend Saleha and Kredence Global to any organization looking for top-tier operational talent.
Peter Morrissey
Time & People
FAQs
Straight answers
What does AUD8/hr actually include?
The assistant’s time, their salary and statutory entitlements, your customer success manager, quality supervision, and free replacement if the fit is wrong. It is $1,200 a month for 160 hours on the Beginner plan. The only extra is a one-off equipment fee for the laptop and headset you choose. No recruitment fee, no lock-in, no exit fee.
Is the assistant shared with other clients?
No. You get one dedicated person working only for you, for the full 160 hours. Shared-pool models are cheaper to run and are why some providers quote lower — but you lose the context and consistency that makes an assistant genuinely useful after month two.
What hours do they work?
Yours. Australian business hours in your timezone as standard, AEST or AEDT. If you need earlier starts for a Perth office or later coverage for customer enquiries, tell us in the brief and we recruit for it rather than asking someone to make it work.
How does the two-week trial work?
Your assistant does real work on your real tasks for two weeks before any invoice is raised. At the end you either continue, ask for a replacement, or stop with nothing owed. It exists because no amount of interviewing tells you as much as a fortnight of actual output.
Who employs them, and are there tax implications for us?
Kredence employs your assistant. We hold the employment relationship, payroll, statutory entitlements and HR obligations; you direct the work day to day. You receive one invoice and have no payroll tax, superannuation or workers compensation exposure for that person. This structure matters — Australian businesses that engage offshore workers directly as “contractors” have been found by the Fair Work Commission to be their employer in substance.
How do you handle our data and passwords?
Every assistant signs a confidentiality agreement before starting. Access runs through your systems using a password manager rather than shared credentials in email, with permissions set to what the role needs and nothing more. We can configure remote monitoring and controlled desktop access where your policy requires it.
What if we need to pause or change hours?
Tell your customer success manager. There is no lock-in contract, so you can scale hours, change the scope of work, or pause the engagement. If your needs have shifted enough that you need different skills, we will look at a replacement rather than stretching someone into a role they were not hired for.
How long before they're actually useful?
On defined admin — inbox triage, data entry, invoicing, scheduling — inside the first fortnight. On judgement work like drafting client correspondence in your voice, four to eight weeks. The businesses that get there fastest are the ones with written processes; if you don’t have them, your assistant can build them as they learn.
Start your free two-week trial
Twenty minutes on what you want off your desk, what tools you run, and how many hours you need. If a virtual assistant is the wrong answer for your business, we will tell you on the call.
Rather talk now? 1300 114 222
Kredence Global, 2/103 Majors Bay Road, Concord NSW 2137.
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