+68.58% Increase In Qualified Enquiries
More website and phone enquiries were answered, qualified and logged into the sales pipeline.
+31.22% Increase In Booked Measure & Quote Appointments
Structured follow-up and appointment setting resulted in more enquiries being converted into in-home and on-site visits.
23% Drop In Response Time To New Leads
Virtual sales support contacted new leads more quickly, which helped increase conversions and reduce missed opportunities.
Kredence partnered with Koncept M, a Sydney-based accounting and tax advisory firm, to add a dedicated Virtual Accounting Assistant to handle daily administrative tasks, bookkeeping support, client follow-ups, and compliance preparation. Within six months, the team established a steadier workflow, faster client responses, and smoother back-end operations.
+ 67% Improvement in Client Email Response Time
Routine questions were handled faster, documents were requested sooner, and priority items were flagged for the accountants.
+ 83% Reduction in Bookkeeping Backlog
Reconciliations, coding, and file preparation were kept up to date, so accounts remained clean and ready for review (including Xero/MYOB workflows).
90% Increase in On-Time BAS, IAS and Tax Return Preparation
Checklists, due-date tracking, and document collection improved visibility on what was ready, what was pending, and what needed action.
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